Return policy
Return Policy
We want you to feel good about what you order from Unwindday. This Return Policy explains eligibility, timelines and how to request support.
1. Return Window
Eligible non-intimate items may be returned within 7 days of delivery.
2. Item Condition
To qualify for a return, items must be unworn, unwashed and in original condition, with original tags, liners and packaging where applicable. Items with stains, deodorant marks, fragrance, wear or damage may be refused.
3. Non-Returnable Items
Unless required by applicable law, the following items are not eligible for return or exchange:
- Items marked Final Sale
- Panties, bras, bodysuits and similar close-to-body intimate items
- Items that have been worn, washed, altered or damaged after delivery
- Items without required tags, liners or original packaging where applicable
4. Intimates & Hygiene Guidelines
For hygiene and safety reasons, intimate items are not returnable. This includes the intimate categories currently sold by Unwindday, including panties, bras, bodysuits and similar close-to-body items.
If you receive an incorrect, damaged or defective intimate item, email support@unwindday.com within 48-72 hours of delivery with clear photos and we will help resolve the issue.
5. Exchanges
We only offer exchanges for eligible non-intimate items where stock is available. If a replacement is unavailable, we may offer store credit or a refund where applicable.
6. Refunds
Approved refunds are issued to the original payment method. Please allow 5-10 business days after approval for your bank or payment provider to process the refund.
Original shipping fees are non-refundable unless the return is due to our error or a defective item.
7. Return Shipping
Return shipping costs are covered by Unwindday only for approved quality-related issues such as incorrect, damaged or defective items. For other approved returns, return shipping is customer-paid.
8. Gifts
If you received an Unwindday item as a gift, contact support@unwindday.com and we will help confirm eligibility and available options.
9. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, take clear photos of the item and packaging and email support@unwindday.com within 48-72 hours of delivery.
10. Final Sale
Items marked Final Sale are not eligible for return or exchange unless required by law.
11. How to Start a Return
To request a return for an eligible item, email support@unwindday.com with your order number, the item or items involved and the reason for the request. If approved, we will send return instructions.